Equipment arrival and installation:

1. 2-3 days before the arrival of the equipment, the customer could inform us in advance, and our technical engineer will immediately inform the customer of the requirement for the equipment installation. When the customer is ready, we will send engineers to the customer’s location for installation and practical operation training.
2. After the installation and acceptance is completed, the user shall fill in the acceptance report, which shall be signed by both parties and shall be kept on record with one copy each, and the user shall pay all outstanding payments according to the acceptance report.

Warranty period:

1. The warranty period shall be calculated on the date of arrival of the goods and the user signed acceptance report, for a period of one year.
2. In case of equipment failure during the warranty period, our service engineer should arrive at the user's site for free maintenance within one or two working days, except for special work arrangement, and all expenses shall be borne by our company.
3. During the warranty period, if the equipment fails due to user's improper operation or non-equipment quality, our company will charge the maintenance fee to the user as appropriate.
4. During the warranty period, as required by the customer, our company has the responsibility to inspect and repair the working conditions of the equipment irregularly.
5. After the completion of the maintenance, the maintenance report shall be filled in timely. The maintenance report shall include the cause of the failure, treatment and user comments. Each party shall keep one copy of the maintenance report for the record.

After the warranty period:

1.  Our company is responsible for maintenance of the equipment for lifetime.
2. In case of equipment failure after the warranty period, our maintenance engineer shall arrive at the user's location within one or two working days, except for special reasons.
3. We will charge the maintenance fees from the users as appropriate and provide the list of fees for inquiry.
4. After the completion of the maintenance, the service engineer shall fill in the service report in time, which shall include the cause of the failure, treatment and user’s comments. The service report shall be kept by each party with one copy.